By David Shepardson and Rajesh Kumar Singh
WASHINGTON/CHICAGO (Reuters) – U.S. airlines said they expect operations to return to normal on Thursday as the Federal Aviation Administration (FAA) scrambles to pinpoint the cause of a computer outage that grounded flights nationally and to prevent it from happening again.
More than 11,300 U.S. flights were delayed or cancelled on Wednesday, according to FlightAware, in the first national grounding of domestic traffic in about two decades.
Major carriers such as Delta Air Lines, United Airlines and Southwest Airlines said they expected normal operations on Thursday.
The FAA computer failure prevented airports from filing updated safety notices that warn pilots of potential hazards such as runway closures, equipment outages and construction, bringing flights to a temporary halt.
FAA officials said a preliminary review traced the problem to a damaged database file, but added there was no evidence of a cyberattack and the investigation was continuing.
The same file corrupted both the main system and its backup, said people familiar with the review, who asked not to be identified.
U.S. Senate Commerce Committee Chair Maria Cantwell, a Democrat, said the panel would investigate. Republican Senator Ted Cruz called the failure “completely unacceptable.”
Arjun Garg, former FAA chief counsel and acting deputy administrator, said that it was premature to draw any conclusions about the event, but that the agency was right to ground flights if a safety system was not operational.
Garg, now a partner at law firm Hogan Lovells, said the incident was a reminder that the FAA was subject to an annual appropriation cycle, making it difficult to plan and execute major multiyear projects such as air traffic control upgrades.
“The health of that agency and its ability to deliver on its mission really is important,” he said in an interview. “It’s a high-profile matter.”
The FAA has been without a permanent administrator since March. The Senate has not held a hearing on President Joe Biden’s pick to head the agency, Denver International Airport Chief Executive Phil Washington, who was renominated last week.
(Reporting by David Shepardson and Rajesh Kumar Singh; writing by Jamie Freed. Editing by Gerry Doyle)