Ofcom report finds 1 in 5 harmful content search results were ‘one-click gateways’ to more toxicity

Move over, TikTok. Ofcom, the U.K. regulator enforcing the now official Online Safety Act, is gearing up to size up an even bigger target: search engines like Google and Bing and the role that they play in presenting self-injury, suicide and other harmful content at the click of a button, particularly to underage users.

A report commissioned by Ofcom and produced by the Network Contagion Research Institute found that major search engines including Google, Microsoft’s Bing, DuckDuckGo, Yahoo and AOL become “one-click gateways” to such content by facilitating easy, quick access to web pages, images and videos — with one out of every five search results around basic self-injury terms linking to further harmful content.

The research is timely and significant because a lot of the focus around harmful content online in recent times has been around the influence and use of walled-garden social media sites like Instagram and TikTok. This new research is, significantly, a first step in helping Ofcom understand and gather evidence of whether there is a much larger potential threat, with open-ended sites like attracting more than 80 billion visits per month, compared to TikTok monthly active users of around 1.7 billion.

“Search engines are often the starting point for people’s online experience, and we’re concerned they can act as one-click gateways to seriously harmful self-injury content,” said Almudena Lara, Online Safety Policy Development Director, at Ofcom, in a statement. “Search services need to understand their potential risks and the effectiveness of their protection measures – particularly for keeping children safe online – ahead of our wide-ranging consultation due in Spring.”

Researchers analysed some 37,000 result links across those five search engines for the report, Ofcom said. Using both common and more cryptic search terms (cryptic to try to evade basic screening), they intentionally ran searches turning off “safe search” parental screening tools, to mimic the most basic ways that people might engage with search engines as well as the worst-case scenarios.

The results were in many ways as bad and damning as you might guess.

Not only did 22% of the search results produce single-click links to harmful content (including instructions for various forms of self-harm), but that content accounted for a full 19% of the top-most links in the results (and 22% of the links down the first pages of results).

Image searches were particularly egregious, the researchers found, with a full 50% of these returning harmful content for searches, followed by web pages at 28% and video at 22%. The report concludes that one reason that some of these may not be getting screened out better by search engines is because algorithms may confuse self-harm imagery with medical and other legitimate media.

The cryptic search terms were also better at evading screening algorithms: these made it six times more likely that a user might reach harmful content.

One thing that is not touched on in the report, but is likely to become a bigger issue over time, is the role that generative AI searches might play in this space. So far, it appears that there are more controls being put into place to prevent platforms like ChatGPT from being misused for toxic purposes. The question will be whether users will figure out how to game that, and what that might lead to.

“We’re already working to build an in-depth understanding of the opportunities and risks of new and emerging technologies, so that innovation can thrive, while the safety of users is protected. Some applications of Generative AI are likely to be in scope of the Online Safety Act and we would expect services to assess risks related to its use when carrying out their risk assessment,” an Ofcom spokesperson told TechCrunch.

It’s not all a nightmare: some 22% of search results were also flagged for being helpful in a positive way.

The report may be getting used by Ofcom to get a better idea of the issue at hand, but it is also an early signal to search engine providers of what they will need to be prepared to work on. Ofcom has already been clear to say that children will be its first focus in enforcing the Online Safety Bill. In the spring, Ofcom plans to open a consultation on its Protection of Children Codes of Practice, which aims to set out “the practical steps search services can take to adequately protect children.”

That will include taking steps to minimize the chances of children encountering harmful content around sensitive topics like suicide or eating disorders across the whole of the internet, including on search engines.

“Tech firms that don’t take this seriously can expect Ofcom to take appropriate action against them in future,” the Ofcom spokesperson said. That will include fines (which Ofcom said it would use only as a last resort) and in the worst scenarios, Court orders requiring ISPs to block access to services that do not comply with rules. There potentially also could be criminal liability for executives that oversee services that violate the rules.

So far, Google has taken issue with some of the report’s findings and how it characterizes its efforts, claiming that its parental controls do a lot of the important work that invalidate some of these findings.

“We are fully committed to keeping people safe online,” a spokesperson said in a statement to TechCrunch. “Ofcom’s study does not reflect the safeguards that we have in place on Google Search and references terms that are rarely used on Search. Our SafeSearch feature, which filters harmful and shocking search results, is on by default for users under 18, whilst the SafeSearch blur setting – a feature which blurs explicit imagery, such as self-harm content – is on by default for all accounts. We also work closely with expert organisations and charities to ensure that when people come to Google Search for information about suicide, self-harm or eating disorders, crisis support resource panels appear at the top of the page.”  Microsoft and DuckDuckGo has so far not responded to a request for comment.

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